Luxe Cruise Group

Booking Terms

Last updated 26 August 2026

Booking and deposit

A 50% deposit secures your date. Until it clears, the date remains available to other customers. The balance is due before or at the start of the journey.

Your booking is confirmed only once we have replied to say so — not when the deposit is sent.

Cancellations and changes

• More than 7 days before: deposit refunded in full
• 3 to 7 days before: 50% of the deposit refunded
• Less than 72 hours before: deposit non-refundable
• No-show, or cancellation on the day: full booking fee payable

You may move your date or time once, free of charge, if you tell us more than 7 days in advance and we have a vehicle available.

Timing and overruns

Hourly hire begins at your booked pickup time, not when you come out. If you are not ready, that time still counts against your booking.

Additional time is charged at £100 per hour, billed in 30 minute blocks, and is subject to the driver's availability. Where the vehicle is booked immediately after you, we may not be able to extend at all.

Passengers and luggage

Maximum 4 passengers. This is a seatbelt and licensing limit rather than a preference, and the driver will decline to carry a fifth person. Please tell us about luggage when you book so we can plan for it.

Drinks, conduct and smoking

You are welcome to bring your own drinks and the onboard fridge is yours to use. We do not supply alcohol. No alcohol is permitted in the vehicle where any passenger is under 18.

Smoking, vaping and drugs are prohibited. The driver may end the journey without refund where passengers behave in a manner that is unsafe, abusive, or unlawful.

Damage and cleaning

The cabin is finished in cream leather. Spillage, staining, burns, damage or vomit is charged at cost, from £150 for valeting, and more where re-trimming or repair is required.

The customer who made the booking is responsible for these charges, regardless of which passenger caused the damage.

Airport transfers

Give us your flight number and we will track the flight and adjust for delays at no extra charge.

We allow 60 minutes of free waiting time from landing on arrivals, after which waiting is charged at £20 per 30 minutes.

Bookings involving under-18s

Where any passenger is under 18, the booking must be made and paid for by a parent or guardian, who we treat as the customer for all purposes.

We provide the driver's name, mobile number and vehicle registration in advance, and will confirm safe drop-off on request.

Photography and social media

We may photograph or film the vehicle and share images on social media. Tell us before or during your booking if you would rather not appear and we will not publish anything featuring you.

We do not publish images identifying passengers under 18.

Our responsibilities

We plan routes and allow time, but we are not liable for delays caused by traffic, road closures, weather, or other events beyond our reasonable control.

If we cannot supply the vehicle for any reason, we will source a suitable replacement or refund you in full. Our liability is limited to the value of the booking.

Nothing in these terms limits your statutory rights as a consumer.

Licensing

All journeys are pre-booked. Luxe Cruise Group operates as a licensed private hire operator.

Contact

Luxe Cruise Group
07947 145432
enquiries@luxecruisegroupchauffeur.com